We only accept Paypal as the secure and convenient payment method.
Pay With Paypal
When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password.
If you are already a PayPal customer, you can log in with your user data and make a payment. Are you a newcomer to PayPal? You can then log in as a guest or open your PayPal account and confirm your payment.
Collections are usually booked in a few minutes and your order will be processed immediately.
For more help, please feel free to contact us by e-mail. Once receiving your mail, our customer service representatives will respond within a business day. We appreciate your kind patience and understanding.
Email: [email protected]
TEL: +86 13929922383
Company Address: Room 0708, 7F, Building T1, Smart City, No.26 Jihua One Road, Chancheng District, Foshan, Guangdong, China.
Post Code: 528000
Our office time is 9:00-18:30 from Monday to Friday ( excluded holidays and weekends ). We respond to most emails within 1 business day, but if you don't get a response from us, please check your spam bin.
We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.
The total time is the sum of the processing time and the shipping time.
Processing time = the time between when you place an order and when we ship it;
Shipping time = the time between when your order has been shipped and delivered to you.
Your orders will be processed within 3-6 days of placement unless otherwise stated.
Shipping time: Small items will take 3-7 business days, and large items will take 7-14 business days.
Shipping fee: Free shipping within the United States
Shipping from: the US local warehouses
Shipping area: the US and outside (if you need to ship outside the US, please do contact us before you make an order)
Any other question, please contact us at [email protected]
Return & Refund Policy
The order is only allowed to be canceled before the delivery, we will process the cancel order within 48 hours after the customer applies for it and we will refund you within 3-5 working days.
Return & Exchange:
1. Conditions of return
(1) Return period: within 2 days of receiving the product.
(2) Applicable circumstances for return and exchange: Under what circumstances can you return or exchange the goods: the product is broken or damaged during the transportation; you receive the wrong product or missing parts.
(3) What information needs to be provided to apply for a return or exchange: order number, consignee, photo and video proof of the product and packaging.
2. The return process
Step 1: Please contact us in advance. We will process the application within 3-5 working days and reply you the processing result.
Step 2: Once we agree with your return or exchange application, in some situations you should send back the product to us within 5 days (we will reject all packages that without our agreement) and update us the tracking information;
Step 3 (if exchange): Once we receive the product and check the status, we will re-ship and update the tracking number within 7-15 working days.
3. Shipping fee for return
(1) What are the customer's responsibilities: customers’ personal reasons like they do not like the
products or no longer need the products.
(2) What are the conditions undertaken by the website: the product is broken or damaged during
the transportation; we ship the wrong products or missing parts.
1. Refund limit
Applicable circumstances for full refund: customers send back the products in good condition and afford the shipping fee.
2. Refund process:
(1) After we receive the returned product, we will enter the refund process, the money will back
to your account within 3-10 working days.
(2) What to do if the refund is not received: please contact us
Note: Any return or exchange without prior application will not be accepted.
2. PROVISION OF SERVICES
You agree and acknowledge that CHNGOO is entitled to modify, improve or discontinue any of its services at its sole discretion and without notice to you even if it may result in you being prevented from accessing any information contained in the CHNGOO website. Furthermore, you agree and acknowledge that CHNGOO is entitled to provide services to you through subsidiaries or affiliated companies.
3. PROPRIETARY RIGHTS
You acknowledge and agree that the CHNGOO website may contain proprietary and confidential information including trademarks, service marks, designs and patents protected by intellectual property laws and international intellectual property treaties. CHNGOO authorizes you to view and make a single copy of portions of its content for offline, personal, non-commercial use. Our content may not be sold, reproduced, or distributed without our written permission, which may be withheld at our sole discretion. Any third-party trademarks, service marks and logos are the property of their respective owners. Any further rights not specifically granted herein are reserved.
4. SUBMITTED CONTENT
When you submit content to CHNGOO you simultaneously grant CHNGOO an irrevocable, worldwide, royalty free license to publish, display, modify, distribute and syndicate your content worldwide. You confirm and warrant that you have the required authority to grant the above license to CHNGOO.
6. DISCLAIMER OF WARRANTIES
You understand and agree that your use of the CHNGOO website is entirely at your own risk and that our services are provided "As Is" and "As Available". CHNGOO does not make any express or implied warranties, endorsements or representations whatsoever as to the operation of the CHNGOO website, information, content, materials, or products. This shall include, but not be limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free or that defects in the service will be corrected.
7. LIMITATION OF LIABILITY
You understand and agree that CHNGOO and any of its subsidiaries or affiliates shall in no event be liable for any direct, indirect, incidental, consequential, or exemplary damages. This shall include, but not limited to damages for loss of profits, business interruption, business reputation or goodwill, loss of programs or information or other intangible loss arising out of the use of or the inability to use the service, or information, or any permanent or temporary cessation of such service or access to information, or the deletion or corruption of any content or information, or the failure to store any content or information. The above limitation shall apply whether or not CHNGOO has been advised of or should have been aware of the possibility of such damages. In jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, the liability of CHNGOO is limited to the greatest extent permitted by law.
8. EXTERNAL CONTENT
CHNGOO may include hyperlinks to third-party content, advertising or websites. You acknowledge and agree that CHNGOO is not responsible for and does not endorse any advertising, products or resource available from such resources or websites.
10. ENTIRE AGREEMENT
Foshan Chngoo Co., Ltd.
We are always providing our customers with reliable products and considerate services.
If you would like to keep touch with us directly, please go to contact us